Warranty Policy

1. Warranty Coverage

• All eligible homerunPET products purchased directly from the official homerunPET website are covered by a 12-month limited warranty.
• Warranty period begins on the original purchase date.
• Warranty applies only to the original purchaser.
• Warranty covers defects in materials and workmanship under normal use.

2. What Is Covered

• Manufacturing defects
• Defects in materials or workmanship
• Product malfunctions resulting from manufacturing defects
• Other functional issues determined by homerunPET to be covered under warranty

3. What Is Not Covered

•  Normal wear and tear
• Consumables and replaceable consumable items
• Damage caused by misuse, abuse, negligence, or improper use
• Damage caused by accidents
• Damage caused by improper installation, operation, maintenance, or storage
• Unauthorized modification, repair, or disassembly
• Cosmetic damage that does not affect product functionality
• Damage caused by using incompatible accessories or third-party components
• Damage caused by external circumstances beyond normal product use

4. Warranty Claim Requirements

• Order number
• Product model
• Description of the issue
• Photos and/or videos showing the issue

*homerunPET may request additional information or troubleshooting steps to determine whether the issue is covered under this warranty.

5. How to Submit a Warranty Claim

Step 1 — Contact Us
Contact homerunPET Customer Support at contact@homerunpet.com.

Step 2 — Provide Product Information
Please provide your order number, product information, a description of the issue, and relevant photos and/or videos.

Step 3 — Warranty Evaluation
homerunPET will review your claim to determine whether the issue is covered under our warranty and provide an appropriate solution.

6. Warranty Resolution