Delivery Times

It generally takes 1-2 business days to process and dispatch orders from the warehouse. In peak periods like holidays or Black Friday & Cyber Monday please allow up to 5 business days for dispatch.

Order Tracking

Once your order has shipped, you will receive an Order Tracking Number (OTN) via email or text message. You can use the number to track the status of your shipment. If you haven't received your OTN in 5 business days, please contact us at contact@homerunpet.com and we’ll respond as early as possible.

Address Change Policy

Please make sure your shipping address is correct before placing an order. Changing the address may incur additional fees and is subject to courier restrictions. Please note that not all carriers allow address changes, and even if requested, the change may not be successful.

• The shipping carrier is automatically determined by our system based on factors such as delivery distance and product attributes. It cannot be manually selected.
• Orders containing multiple items are usually shipped in separate packages (typically one item per package).
• Therefore, please double-check your shipping address before completing your order to avoid complications or additional costs.
  

Shipping Limitations

• The product(s) ordered by you, the Customer, will be delivered to the address you provided at the time of your order. We will not ship to Post Office Boxes (P.O. Boxes), freight forwarders, warehouses, distribution centers, airports or hotels.
• We cannot ship to a different country than your billing address or the mailing address on your order - which is either your home address or business address.
• Only contiguous addresses are eligible for free shipping. Customers located in international supported countries for fulfillment and delivery such as US customers from Alaska, Hawaii, Puerto Rico, Guam, offshore territories and possessions should be aware of extra shipping charges.
• We are not responsible for delays caused by carriers that may also delay delivery times.

The following may result in delayed shipping or delivery:

• - Incorrect shipping address;
• - Canceling items, combining orders or changing your shipping address; or
• - Carrier’s failure to deliver (e.g., blockage, civil commotions, riots, mobilization, strikes, lockouts, natural disaster outside human control - severe weather, plague or other epidemics, tornado, storm, hurricane - or any other cause beyond the seller's or carrier's control.)
• - Customs clearance procedures.

Customers are responsible for all customs fees, duties, VAT, import taxes, special delivery fees administered by your government, and brokerage fees. These are not included in the cost of shipping or handling of your order, and we are unable to estimate those prices for you and are not able to pay those on your behalf.
Please check with your local customs agency for details on estimated costs. Customs, duties, and taxes are non-refundable, so if you refuse the shipment because of unexpected import fees, the value of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

Shipping/Order Questions

For any questions about shipping or your orders, please email our support team at contact@homerunpet.com.