Thank you for shopping at homerunpet.com. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We want you to enjoy your new purchase. If you are not completely satisfied with a purchase for any reason, we invite you to review our policy on refunds and returns.
You can always contact us for any return questions at contact@homerunpet.com.

Cancels

We accept order cancellation before the product is shipped or produced. If the order cancellation is successful, you will get a full refund. We cannot cancel the order if the product is already shipped out.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns

Our trial policy is as follows:

  • Self-cleaning Litter Box CS106 and Drybo PD135: 90-day trial period

  • All other main products: 30-day trial period

  • Accessories: Not eligible for return. In case of quality issues, please contact customer service for an exchange.

Return & Refund Policy

You are welcome to try the product during the trial period. If you decide to return it for reasons not related to product quality:

  • The buyer is responsible for arranging and covering the return shipping cost. We do not provide a return shipping label.
  • All items originally included in the package — including accessories, components, and original packaging — must be returned together.
  • Before sending the product back, please provide photos to our customer service team so we can confirm the condition of the item. For Litter Boxes, if the unit has been used, an additional cleaning fee will be deducted from the refund.
  • Please note that for Litter Box CS106 returns, return shipping fees typically range from $90 to $150. If the quoted shipping cost exceeds this range, we recommend consulting an alternative carrier for a more competitive rate.

homerunPET refunds only the product cost, excluding return shipping fees and any applicable cleaning fees.

Refunds

Once the returned item arrives at our warehouse, we will process your refund immediately to your original payment method. Please allow a reasonable amount of time for your bank or credit card company to post the transaction.