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Return Policy

Thank you for shopping at Homerunpet.com. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We want you to enjoy your new purchase. If you are not completely satisfied with a purchase for any reason, we invite you to review our policy on refunds and returns.
You can always contact us for any return questions at contact@homerunpet.com.

Cancels

 
We accept order cancellation before the product is shipped or produced. If the order cancellation is successful, you will get a full refund. We cannot cancel the order if the product is already shipped out.

Exchanges

 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns

 
We accept the return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.
Your item qualifies as an eligible return if it is unused and in the same condition that you received it. It must also be in the original packaging. Your return must include all fittings with the product. To complete your return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer, please.
Customers will only be charged once for shipping costs (returns included); There will be no restocking charges to return the product.
Contact Homerunpet Customer service at contact@homerunpet.com to get instructions on how and where to send your package. We do not accept items sent back without requesting a return beforehand.

Refunds

 
We will notify you once we have received and inspected the item returned and let you know if the refund was approved or not. If approved, we will issue a refund to your original payment method. Please be noted that it will take a reasonable time for your bank or credit card company to process and post the refund.