Thank you for shopping at Homerunpet.com. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We want you to enjoy your new purchase. If you are not completely satisfied with a purchase for any reason, we invite you to review our policy on refunds and returns.
You can always contact us for any return questions at contact@homerunpet.com.

Cancels

We accept order cancellation before the product is shipped or produced. If the order cancellation is successful, you will get a full refund. We cannot cancel the order if the product is already shipped out.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns

Our trial policy is as follows:

• Litter Box and PD135: 90-day trial period

• All other products: 30-day trial period

You are welcome to try the product during the trial period. If you decide to return it for reasons not related to quality:

• The buyer is responsible for return shipping fee.

• Before sending the product back, please provide photos to our customer service team so we can confirm whether it has been used. For Litter Box, if used, an additional cleaning fee will be deducted from the refund.

• To complete your return, please provide a receipt or proof of purchase, and return the product in its original packaging.

The homerunPET refunds only the product cost, excluding the fixed return shipping and any applicable cleaning fees.

Refunds

We will notify you once we have received and inspected the item returned and let you know if the refund was approved or not. If approved, we will issue a refund to your original payment method. Please be noted that it will take a reasonable time for your bank or credit card company to process and post the refund.