Return & Refund Policy
We accept order cancellation before the product is shipped or produced. If the order cancellation is successful, you will get a full refund. We cannot cancel the order if the product is already shipped out.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
For non-quality related warranty claims, buyer is responsible for shipping costs while Homerunpet refunds the cost of product itself.
We will notify you once we have received and inspected the item returned and let you know if the refund was approved or not. If approved, we will issue a refund to your original payment method. Please be noted that it will take a reasonable time for your bank or credit card company to process and post the refund.